Frequently Asked Questions
Orders & Shipping
How long does delivery take?
We aim to dispatch all orders within 1–3 business days. Standard delivery within the UK typically takes 3–5 business days. You'll receive a confirmation email with tracking details once your order is on its way.
Do you offer free shipping?
We offer free standard shipping on all UK orders over a certain threshold. Check our shipping page for the latest details and any current promotions.
Can I track my order?
Yes! Once your order has been dispatched, you'll receive an email with a tracking number so you can follow your parcel every step of the way.
Do you ship internationally?
We are currently focused on UK delivery but are working on expanding to international shipping. Sign up to our newsletter to be the first to know when we launch worldwide shipping.
Products & Materials
What materials do you use in your products?
We use sustainably sourced materials — including 304 stainless steel, wood, fiber, paper. Every product is chosen with the planet and your home in mind.
Are your products food-safe and dishwasher-safe?
All our products are food-safe. We recommend hand washing to preserve their natural finish and extend their life. Please check the individual product page for specific care guidance.
How do I care for my handcrafted items?
To keep your pieces looking their best, avoid prolonged soaking in water, keep away from direct heat, and occasionally treat wooden items with food-grade oil or beeswax. Full care instructions are included with each order.
Are your products sustainably sourced?
Yes. Sustainability is at the heart of everything we do. We work with suppliers who share our values and prioritise ethical sourcing, minimal waste, and eco-friendly production methods.
Returns & Refunds
What is your returns policy?
We want you to love your purchase. If you're not completely satisfied, you can return most items within 30 days of delivery in their original, unused condition. Please contact us before returning any item.
My item arrived damaged — what do I do?
We're sorry to hear that! Please get in touch with us within 48 hours of receiving your order and include a photo of the damage. We'll arrange a replacement or full refund as quickly as possible.
How long do refunds take?
Once we've received and inspected your return, refunds are processed within 5–7 business days back to your original payment method.
About the Brand
Where are your products made?
Our products are handcrafted by skilled artisans. We're proud to work with makers who take care in every detail — from material selection to the finished piece.
Are you an eco-friendly brand?
Absolutely. From our packaging to our product materials, we make conscious choices to reduce our environmental footprint at every step.
Do you use plastic-free packaging?
Yes. All of our packaging is plastic-free, recyclable, or biodegradable. We believe good things shouldn't come wrapped in waste.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay for a fast and secure checkout experience.
Is it safe to pay on your site?
Yes, completely. Our store uses SSL encryption and all payments are processed securely through Shopify's trusted payment infrastructure. Your details are never stored on our servers.